Frequently Asked Questions
Orders & Shipping
1. How long does shipping take?
Shipping times vary based on your location and the product ordered. On average, orders are processed within 2-5 business days and delivered within 7-15 business days.
2. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and times may vary depending on your location.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s site.
4. What if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time, please contact our support team. If your package is lost, we will work with the courier to resolve the issue.
5. Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check our website for current promotions and free shipping thresholds.
Returns & Refunds
6. What is your return policy?
We accept returns within 30 days of delivery for unused and unworn items in their original packaging. Some exclusions apply, such as final sale and custom items.
7. How do I initiate a return?
To start a return, contact our customer service with your order details. We’ll provide instructions and a return address.
8. Do you offer refunds?
Yes, refunds are issued once we receive and inspect the returned item. Shipping fees are non-refundable unless the item arrived damaged or defective.
9. Can I exchange an item?
Yes, exchanges are available for sizing issues or defective items. Contact us for assistance.
Product Information
10. Are your outdoor apparel and gear waterproof?
Many of our adventure products and outdoor apparel are waterproof or water-resistant. Check the product description for specific details.
11. Are your pet products safe for outdoor use?
Yes! Our pet products are designed to be durable, weather-resistant, and safe for outdoor adventures with your furry friend.
12. What sizes do you offer?
We provide a range of sizes for apparel and pet products. Please refer to the size chart on each product page for accurate measurements.
13. How do I care for my outdoor gear?
Follow the care instructions included with your product to maintain durability. Most apparel and gear should be hand-washed or machine-washed on a gentle cycle.
Payments & Discounts
14. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
15. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media for the latest deals, promotions, and exclusive discounts.
16. Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless stated otherwise in the promotion details.
Customer Support
17. How can I contact customer support?
You can reach our support team via email or live chat on our website. Our customer service hours are [insert business hours].
18. Do you have a warranty on products?
Some of our products come with a warranty. Check the product description or contact us for warranty details.
19. Can I cancel my order?
Orders can be canceled within 24 hours of placement. After processing, cancellations are not possible.
20. What if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, contact us immediately with photos, and we will provide a replacement or refund.